Frequently Asked Questions

Everything you need to know about our luxury collections and services.

What is Shrimps' return policy?

We offer a 14-day return period from the date of delivery. Items must be in their original condition, unworn, and with all security tags still attached.

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times vary by destination and will be calculated at checkout.

How should I care for my Shrimps faux fur and beaded bags?

We recommend professional dry cleaning for faux fur garments. For beaded bags, spot clean with a soft, damp cloth and store them in the provided dust bag to avoid snagging.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible payment options.

Can I track my order once it has been placed?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link to follow your parcel's journey.

Are your materials sustainably sourced?

We are committed to ethical fashion. We use high-quality faux fur and are constantly exploring recycled materials and sustainable production methods to reduce our environmental impact.